MateSmart — Privacy Policy

Effective Date: November 2025 | Last Updated: November 2025

Entity: MateSmart Commerce Private Limited
Registered Address: Subhas Pally, Matelli, 735223, Jalpaiguri, West Bengal, India

MateSmart ("we", "our", "us") is committed to protecting the privacy and personal information of our users. This Privacy Policy explains how we collect, use, store, and protect your data when you access or use our website or place orders through WhatsApp (together, the "Platform"). By using MateSmart, you consent to the practices described in this Privacy Policy.

1. Information We Collect

MateSmart collects the following types of information to process orders and provide a smooth delivery experience:

Personal Information

Full name
Phone number
Email address
Delivery address
WhatsApp number
GPS-based location (when you allow location access)
Prescription images (required for ordering certain medicines)

Order & Usage Information

Order history
Cart data
Communication history (website form, WhatsApp messages)
Delivery details and confirmation
Basic technical details such as device type, browser type, IP address
Session cookies used only for site functionality (no analytics tracking)

2. How We Use Your Information

We use your information for the following purposes:

To process and deliver your orders
To verify prescriptions when needed
To communicate order updates via SMS, WhatsApp, or email
To send promotional messages, offers, and reminder notifications
To improve our website experience
To assist with customer support
To maintain security and prevent fraudulent activities

You may opt out of promotional messages at any time.

3. Payment Information

MateSmart does not store any payment details. Payments made through UPI, digital wallets, or other online methods are handled entirely by authorized payment apps or gateways (e.g., PhonePe, Google Pay, BHIM UPI). For Cash on Delivery (COD) orders, we only record payment status (paid/unpaid), not your financial details.

4. WhatsApp Ordering

When you place orders via WhatsApp:

We may view your messages to confirm or process orders
We store only the order-related information
We may send order updates, confirmations, and promotional messages
WhatsApp may process your data according to its own privacy policy

MateSmart does not sell or trade your personal data. However, to fulfill our services, your information may be shared with:

Delivery Staff

Name, phone number, and delivery address (used only for completing your order).

Hosting Providers

Server logs and technical data (for security, uptime, and website functionality).

Payment Interfaces

UPI/payment apps may process your data for completing payments.

We ensure that our partners follow appropriate data protection standards.

6. Data Storage & Security

Your information is stored securely on our servers and databases. We implement reasonable administrative, technical, and physical security measures. Although no online platform is 100% secure, we strive to safeguard your data against unauthorized access or misuse.

7. Data Retention

We retain your information until your account is deleted, or as long as needed to comply with legal or operational requirements. You may request deletion of your account or personal data at any time.

8. Children’s Privacy

MateSmart does not knowingly collect data from anyone under the age of 18. If we become aware that data from a minor has been collected, we will delete it immediately.

9. Your Rights

You may request:

Access to your personal data
Correction or updating of your details
Deletion of your account or stored data
Opt-out from promotional messages

To make a request, contact us at: care.matesmart@gmail.com

10. Cookies

MateSmart uses only basic session cookies required for website functionality. We do not use tracking cookies, analytics tools (e.g., Google Analytics), or advertising pixels.

11. Changes to This Privacy Policy

We may update this policy periodically to reflect operational, legal, or regulatory changes. The updated version will be posted on our website with a revised “Last Updated” date. Continued use of the Platform indicates acceptance of the updated policy.